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repairs policy

I understand that on occasion accidents happen, and things break...I'd like to help when that happens, so the below are the guidelines around the repair of broken jewellery.


For items requiring repair less than 3 months from date of purchase;

I will happily repair your items & replace any missing parts free of charge (excluding postage costs)

If you could please do the following:

  • Contact me to obtain mailing address (via Facebook or email info@ilyashoney.com)
  • Post to me in a secure mailing bag and include a postage paid self addressed envelope
  • Please ensure that you have paid the correct postage (best to go into an Australia Post / newsagency) and have them estimate postage charges.

Typical cost for postage is:

  • $1.10 for padded bag
  • $1.20 - $5.00 for postage (depending on the weight of the item)
  • $3.00 to register the envelope (optional)
  • $5.00 to $8.00 total approx (required both ways)

Please note that registering the envelope (which means a signature is required to collect the mail) is optional, however no responsibility can be taken for lost items if this is not done.


If you would like to drop off your item & save on postage, no problem, please just contact me for my address.



For items requiring repair more than 3 months from date of purchase;


I will happily repair your items & replace any missing parts at your cost .

I will charge only to cover materials required, not time taken to repair the item(s). Please note you will also need to cover postage costs both ways, as outlined below.

If you could please do the following:

  • Contact me to obtain mailing address (via Facebook or email info@ilyashoney.com)
  • Post to me in a secure mailing bag and include a postage paid self addressed envelope
  • Please ensure that you have paid the correct postage (best to go into an Australia Post / newsagency) and have them estimate postage charges.


Typically cost for postage is:

  • $1.10 for padded bag
  • $1.20 - $5.00 for postage (depending on the weight of the item)
  • $3.00 to register the envelope (optional)
  • $5.00 to $8.00 approx (required both ways)


Please note that registering the envelope (which means a signature is required to collect the mail) is optional, however no responsibility can be taken for lost items if this is not done.

If you would like to drop off your item & save on postage, no problem, please just contact me for my address.


Once I receive your item, I will contact you with a price for repair, and if you accept, invoice you for that amount only
and proceed with repair.


If you decide you would not like to have your item repaired I will return to you in the state I received the item.


***Please note that in both of the above instances if insufficient postage is paid and I am required to pay additional postage costs, to either pick up or post out, I will invoice for those costs***


If you have by questions please feel free to contact me. The above is aimed at keeping things fair for all parties involved.

Thanks for your understanding... Nat x